Tuesday, October 11, 2011


BlackBerry users are claiming that they are suffering more disruption to their data services the day after a fault cut off millions from their e-mails, instant messaging and Internet for 20 hours.

The reported crash comes a few hours after RIM issued a statement saying that all services were now "operating normally".

At around 12.20pm Tuesday, owners of the hand-held device started to tweet their frustration at the second outage.

UK BlackBerry customers were left without messaging services on Monday after reported data outages from the smartphone's manufacturer Research in Motion. (RIM)

The service crashed the first time at 11am GMT yesterday and affected people who are reliant on their e-mail, BlackBerry messenger and GPS.

The rest of the world also faced a similar problem with several global phone networks tweeting that their servers were down.

T-Mobile UK told their Twitter followers: "There is an issue with Blackberry services at present. RIM are investigating this at present."

Mobile carriers in Bahrain, UAE, Kuwait Saudi Arabia, Italy, Spain, South Africa and India also reported outages.

The areas that were affected are reportedly served by a RIM data centre in Slough, Berkshire.

Data was restored yesterday afternoon and the service was working this morning.

Canadian company RIM said in a statement Monday: "Some users in EMEA [Europe, Middle East, and Africa] are experiencing issues. We're investigating, and we apologise for any inconvenience."

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